Frequently Asked Questions
We only ship to the United States for now. Via UPS Ground (Excluding Hawaii, Alaska)
Whatever happens to your order, you can contact us freely via Emails sent to firstname.lastname@example.org. It will be highly appreciated if you can provide us with any order information for us to check the order details, such as order number, receiver’s name and tracking number.
Once we receive your order, we will process it within 1 day and send out the item in the second day from Monday to Friday. Saturday’s orders will be sent out together with Sunday’s orders.
We use UPS ground, UPS sure post, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.
The transit time depends not only on the distance between your location and our warehouse, but also the efficiency of the carrier. Generally, your order will arrives in 5-10 business days. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
Please send the cancel request to email@example.com in the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay recall cost to stop the delivery if you still want to cancel the order.
Please send the photos of the damaged item to firstname.lastname@example.org with any valid order information. Our customer service will respond to you within 24 hours and help you solve problems.
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to email@example.com and we will issue you the refund in two business days.